Learn how to register your smartphone and use Duo Mobile two-factor authentication
Getting Started
Two-Factor Authentication (2FA) at WRDS
To better protect your data–as well as our data–from unauthorized access, WRDS will require two-factor authentication. This requirement will be implemented in phases. You will know when you need to register a device for two-factor authentication if, when you log in to WRDS, a message appears alerting you that you need to enroll.
Logging in to WRDS using Duo Mobile is quick and easy to set up, and enhances WRDS security on your account. If you have any questions that are not covered in the following materials, please visit the documentation at Duo Guide.
Enabling Two-Factor Authentication Using a Smartphone
We recommend you use a smartphone for the verification process. To do so, you need to install the Duo Mobile app on your phone. This free app can be downloaded for iPhone, Android, or Windows phone through the device’s app store.
I. Begin By Verifying Your Email
II. Register Your Smartphone to Your Duo Account
If you do not have a smartphone, skip to the section below entitled, "Registering for Two-Factor Authentication Without a Smartphone."
III. Log in to WRDS Using Your Smartphone and Duo Mobile
Remembered Devices
If you use the same computer, same browser, and same IP address to log in to WRDS, and you do not clear your cookies, the system will remember you for 30 days. After 30 days you will be prompted for reauthentication.
WRDS Class Accounts
WRDS Class Accounts will not require multi-factor authentication at this time. WRDS Class Accounts are special accounts set-up for student usage that is associated with a specific class. As of now, all students in the class will continue to share the same password.
Selecting Other Smartphone Options
How to Change Your Smartphone's Verification Method
Registering with Two-Factor Authentication Without a Smartphone
Registering Using an SMS passcode or Via a Phone Call to a Landline
If you do not have a smartphone, you can still register with Duo by selecting the "Phone number" option. You can either receive a text message with the SMS passcode, or you can recieve an automated phone call to a landline.
Managing Your Devices
To manage enrollment of your duo devices, please log in from an unremembered device and select "Other Options" instead of continuing to log in. If you do not have an unremembered device, you may try using incognito mode on your browser. If you cannot do either of these, please contact WRDS support.
Troubleshooting
What if I lose my phone?
Please contact WRDS Support at: https://wrds-www.wharton.upenn.edu/contact-support/
IMPORTANT: When opening your support ticket you must use the email associated with your WRDS account.
What should I do if I'm not receiving the verification on my phone?
Check your smartphone's settings to make sure that the Duo Mobile app has the ability to send notifications.
Verify that you are connected to a reliable WiFi or cellular connection, as a weak connection can delay a push or can cause you to not receive a push notification.
What if I need a bypass code?
Bypass codes will be used sparingly and only in extreme cases. If you need a bypass code, please contact WRDS support at https://wrds-www.wharton.upenn.edu/contact-support/
IMPORTANT: When opening your support ticket you must use the email associated with your WRDS account.
What if I have a WRDS Class Account?
WRDS Class Accounts will not require two-factor authentication at this time. WRDS Class Accounts are special accounts set up for student usage that is associated with a specific class. As of now, all students in the class will continue to share the same password.
What if I cannot use a personal cell phone at work?
You can use a landline telephone to both register for Duo and use it to log in to WRDS. See the instructions above on Registering with Two-Factor Authentication Without a Smartphone.
Can I use Okta (or another 2FA provider) for the two-step verification process?
No. You must download the Duo Mobile app and use that app to complete the verification process and log in to WRDS.
How Do I Add Another Device for Authentication?
In order to add another device you must still have access to a device registered with Duo. If you still have access to a device enrolled with Duo, you can add your new device, such as a smartphone, to your Duo account. See the instructions in the section above, entitled Managing Your Devices. If you no longer have a device registered with Duo, contact WRDS Support at: https://wrds-www.wharton.upenn.edu/contact-support/