Director of Customer Experience
Laura joined the WRDS Customer Experience team in 2015. In her role as Director, she designs and implements WRDS support operations, leads clients through onboarding, including the deployment of products and technical services, and collaborates with marketing on campaigns that promote user adoption and knowledge. WRDS benefits from Laura’s customer-centric focus from her years working in retail management with brands such as Honda, Ten Thousand Villages, and Lululemon. Laura oversees workflow and process management, critical to supporting WRDS researchers around the world.